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Introduction
At Covetrus, we’re committed to protecting the privacy and security of your information. Whether you are a veterinary healthcare provider or a pet or horse owner, we know the privacy of your information is important. This policy is designed to help you understand what information we collect, why we collect it, how we use it, and how you can manage your information with us. Covetrus strives to improve the health of companion animals and horses, and to improve the experience of the people involved along the way. Information you provide to us allows us to alert pet owners when their pet’s medication is running out, to notify veterinary healthcare providers when a patient is overdue for a visit, or to make sure we always stock enough of the products you rely on us to provide. In order to do these things, we collect both personal and non-personal information in a few different ways.
Information you provide to us
We collect information at several different points as we interact with you. This includes when you create an account, order from the online store, chat with customer service, speak with your account representative, use one of our products or services, register for our newsletter, participate in promotions, or participate in surveys. The information we collect includes things like the name of a pet owner or veterinarian, a pet’s name, pet health updates, mailing addresses, email addresses, telephone numbers, payment information, and passwords.
Information we collect when you use our product and services
When you use our products and services, we collect information about how you are using them and how well those products and services are working. For example, this can include usage data, device data, or patient information management systems (PIMS) data. Our products, websites and emails utilize technology to collect information. This includes things like web beacon data in emails, and via cookies and flash cookie data and device data such as IP addresses, operating system types, and browser types when you use our website. You can adjust your settings in your device browser to disable some of these if you prefer not to share this information. We also collect data when you use our veterinary healthcare products, including information in user accounts. Each of our veterinary healthcare products is subject to your consent when you subscribe to the product, and each product has its own terms and conditions. You can withdraw your consent at any time by unsubscribing from the product and discontinuing use.
What we do with data — Veterinary healthcare providers
For veterinary healthcare providers accessing our website, platform, PIMS systems, or other products, or downloading apps from our websites, we collect data in user accounts, and we may access, use and archive information, including to ensure that digital prescriptions and patient records are always consistent, and that you have a complete view of your patient records. We may share your clinic’s name, sales volume, and products sold with manufacturers and other industry partners in order to comply with contractual obligations, such as providing information to our manufacturers as an authorized distributor of a product subject to drug supply chain security and transparency reporting requirements, or for manufacturer marketing purposes. Our websites, platforms, products, and apps may also each be subject to additional terms and conditions. In addition:
What we do with data — Pet and horse owners
For pet and horse owners accessing veterinarian storefronts or otherwise using our services, we collect data to help improve your user experience, and help identify and close gaps in your animal’s care. Information we collect provides insights, which we help turn into action, which means healthier and happier pets and horses!
What we do with data — All users
When you use our products and services, we may also use your information:
Managing your data
How we protect your data — Technical safeguards
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information. As part of our efforts to protect your information, we have technical safeguards in place across our products and services, which may include the following:
There is always some risk that an unauthorized third party may find a way around our security systems. In the event of a security breach, the first thing we would do is notify you. This notice would include what happened, what information was breached, what Covetrus is doing to respond, and who to contact with questions.
Protecting children’s privacy
Covetrus does not knowingly sell products to, solicit, collect or retain personal information about children under the age of 18 without parental consent. If we learn that a child under 18 has submitted information to us without parental consent, we will take all reasonable measures to delete it from our databases and not use the information for any purpose (except where necessary to protect the child or others). If you become aware of any personally identifiable information we have collected from children under 18, please contact us at [email protected] . Questions or comments? Contact us at (888) 280-2221 Or visit us at covetrus.com
About this policy
We comply with data privacy regulations applicable in the jurisdictions in which we operate. We review and may revise this policy from time to time as we add new features and services, as laws change, and as industry best practices evolve. We indicate the date the most recent changes were published on this page. If we update the privacy policy with significant changes, we will let you know, for example by placing a note on our website. Please review this policy periodically, and especially before you provide any information to us.
This Policy applies to website visitors, veterinary healthcare providers, pet and horse owners, application and product users, and other customers of Covetrus, Inc. and its affiliated entities and business units in the United States including Covetrus North America; Covetrus Software Services including Covetrus Connect and VetData; and Covetrus Global Prescription Management, including the former Vets First Choice business and all Covetrus pharmacies and outsourcing facilities including Covetrus TX, Covetrus Maine, Covetrus NE, Roadrunner Pharmacy, and Atlas Pharmaceuticals. By using our website, downloading any application from our web site, or using our products or services, you signify your acceptance of this privacy policy.
This Privacy Policy doesn’t apply to other companies that advertise our services, or to services offered by other companies, including those that may be linked to from our services.
How to contact us with questions
If you have any questions about this policy or our practices at Covetrus, please contact us.
Covetrus, Inc.
7 Custom House Street
Portland, ME 04101
This CALIFORNIA PRIVACY SUPPLEMENT (“Supplement”) is in addition to the information contained in the Covetrus Privacy Policy and applies to California residents. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other related privacy laws. Any terms defined in the CCPA have the same meaning when used in this supplement.
Covetrus customers, products and services
Where a Covetrus customer interacts with Covetrus products and/or services, including, but not limited Covetrus websites, applications, services and products, Covetrus collects information on California residents that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). We may obtain data provided by veterinarian customers, directly from individuals using Covetrus products and services such as websites or applications, and from consumers purchasing goods or services from Covetrus. Covetrus has collected the following categories of Personal Information from consumers located in the State of California within the last twelve (12) months:
Job applicants and employees
In addition to Personal Information set forth above, Covetrus also collects information provided by job applicants and employees of Covetrus. Covetrus has collected the following categories of Personal Information from job applicants and employees located in the State of California within the last twelve (12) months:
Excluded information
Covetrus does not collect biometric information, geolocation data, audio, visual, thermal, olfactory or other sensory data, educational records, non-public Family Education Rights and Privacy Act related data, or inferences drawn from Personal Information. Personal Information does not include information that is de-identified or aggregated, publicly available in government records, and information otherwise excluded from CCPA’s scope including pursuant to the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other excluded state and federal laws.
Use of personal information
Covetrus uses Personal Information as set forth in the Covetrus Privacy Policy. Covetrus has not sold the Personal Information of any California resident in the last 12 months.
Deletion requests (‘Right to Forget’)
Covetrus complies with your rights regarding your Personal Information, including the right to request deletion of your Personal Information. Where Covetrus receives a validated request, and Covetrus is not otherwise legally obligated to retain such Personal Information, Covetrus will delete your Personal Information. Covetrus may deny your deletion request where it is legally required to retain your Personal Information, including as follows:
CCPA requests
Requests to access or delete Personal Information may be made by calling 888-280-2221 or by completing the form below. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your child. You may only request access or deletion of Personal Information twice in any 12 month period. Your request must contain a valid email address and describe within sufficient detail such that Covetrus may evaluate and respond to such request. Covetrus will not respond to requests without a verifiable email address. Making a request does not require you to create an account, and Covetrus will only use information in the request form to verify your authority to make the request and verify your identity. Covetrus does not discriminate against anyone making a CCPA request, and will not deny goods or services, charge different prices, or provide a different level of quality of goods or services based on any CCPA request. Covetrus will comply with the statutory time periods in which to respond to any CCPA request, and where we require additional time to comply with a request, we shall communicate with you on that request via email. We may also respond via email stating the reasons why we cannot respond to your request, cannot verify you, or cannot comply with a request. Where data is requested, Covetrus will select a format to provide a response to allow you to transmit that information to another entity. Where requests are deemed by Covetrus to be excessive, repetitive, or unfounded, Covetrus may charge a fee for responding to your request.
About this supplement
This Supplement applies to website visitors, veterinary healthcare providers, pet and horse owners, application and product users, and other customers of Covetrus, Inc. and its affiliated entities and business units in the United States including Covetrus North America; Covetrus Software Services including Covetrus Connect and VetData; and Covetrus Global Prescription Management, including all Covetrus pharmacies and outsourcing facilities including Covetrus TX, Covetrus Maine, Covetrus NE, Roadrunner Pharmacy, and Atlas Pharmaceuticals.
Changes to CA supplement
Covetrus may change or amend this supplement at any time, and any changes shall appear on the Covetrus website at www.covetrus.com .
Contact
You may contact Covetrus about your rights under CCPA as follows:
888-280-2221
[email protected]
Christopher Neumann, Data Privacy Officer
7 Custom House St.
Portland, ME 04101
Policy Updated: December 31, 2019
Copyright © 2009 - 2022 VCP a Covetrus Solution. All Rights Reserved. All other trademarks are the property of their respective owners.
Recommendations for Your Computer:
To access our system we recommend that you maintain your computer(s) with a current operating system protected by antivirus software and an up-to-date version of a web browser such as Chrome , Safari , Firefox , or Internet Explorer .
NOTICE: Windows XP
Microsoft® Windows XP® and Internet Explorer® Version 8 are no longer supported by their manufacturer. Other browsers may be compatible in this environment, but we recommend that you upgrade your computer's operating system to Windows 10. See http://windows.microsoft.com/en-us/windows/end-support-help for more information.
VCP General Terms and Conditions
This "Terms of Use" is a binding contract between you and H3 Financial Services Incorporated, Doing Business As VCP. The Terms of Use governs your use of this web site and any content, products or services made available from or through this website including any sub domains thereof ("Web Site"). The Website is made available by VCP. Please read this Terms of Use carefully before accessing any part of the Web Site. If you do not agree with this Terms of Use, or do not otherwise wish to be bound by the terms and conditions set forth herein, please do not access the Web Site. If there is any contradiction between the Terms of Use and another agreement you enter into applicable to specific aspects of the Web Site, the other agreement shall take precedence in relation to the specific aspects of the Web Site to which it applies. This Web Site is intended solely for users who are U.S. Residents that are eighteen (18) years of age or older, any registration by, use of or access to the Web Site by anyone under 18 is unauthorized, unlicensed and in violation of these Terms of Use. By using the Web Site, you represent and warrant that you are 18 or older and that you agree to and to abide by all of the terms and conditions of these Terms of Use. You agree to use the Web Site only for lawful purposes. You are prohibited from any use of the Web Site that would constitute a violation of any applicable law, regulation, rule or ordinance of any nationality, state, or locality or of any international law or treaty, or that could give rise to any civil or criminal liability. Any unauthorized use of the Web Site, including but not limited to unauthorized entry into VCP's systems, misuse of passwords, or misuse of any information posted on the Web Site is strictly prohibited. VCP makes no claims concerning whether the Web Site may be downloaded or is appropriate for use outside of the United States. If you access this Web Site from outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. Your eligibility for particular products or services is subject to final determination by VCP.
Unless otherwise set out herein, content comprised within the web site, including text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, videos, audio, images, applications, programs, computer code and other information (collectively, the "Content"), including but not limited to the design, layout, “look and feel” and arrangement of such Content, is owned by VCP, its licensors or its content providers and is protected by copyright, trademark and other intellectual property and unfair competition laws.
You may not engage in the systematic retrieval of Content from the Web Site to create or compile, directly or indirectly, a collection, compilation, database or directory without our prior written permission.
You may not use any robots, spiders, crawlers or other automated downloading programs, algorithms or devices, or any similar or equivalent manual process, to: (i) continuously and automatically search, scrape, extract, deep link or index any Content; (ii) harvest personal information from the web site for purposes of sending unsolicited or unauthorized material; or (iii) cause disruption to the working of the Web Site or any other person’s use of the web site. If the web site contains robot exclusion files or robot exclusion headers, you agree to honor them and not use any device, software or routine to bypass them. You may not attempt to gain unauthorized access to any portion or feature of the web site, any other systems or networks connected to the Web Site, or any of the products or services provided on, accessed from or distributed through the web site. You may not probe, scan or test the vulnerability of the Web Site or any network connected to the Web Site or breach Web Site attempt to breach the security or authentication measures on the Services or any network connected to the Web Site.
You may not, without the approval of VCP, use the web site to publish or distribute any advertising, promotional material, or solicitation to other users of the Web Site to use any goods or services. For example (but without limitation), you may not use the web site to conduct any business, to solicit the performance of any activity that is prohibited by law, or to solicit other users to become subscribers of other information services. Similarly, you may not use the web site to download and redistribute public information or shareware for personal gain or distribute multiple copies of public domain information or shareware.
Registration Data; Account Security
In consideration of your use of the Web Site, you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Web Site; (b) maintain the security of your password and identification; (c) maintain and promptly update your registration data, and any other information you provide as part of using this Web Site, to keep it accurate, current, and complete.; and (d) be fully responsible for all use of your account and for any actions that take place using your account.
Intellectual Property
The information on this Web Site, including without limitation the look and feel of the Web Site and all design, text, images, trademarks, tradenames, logos, white papers, press releases and other information, and all software products advertised, presented or discussed therein, is protected under United States and other copyright laws and is owned by VCP or used under license from the owner of the respective intellectual property rights. In addition, all right, title and interest in all servers and server-based technology related to the Web Site, including, without limitation, protocols, parameters, designs, specifications, user identification algorithms, and technology underlying such algorithms are owned by VCP. The foregoing may not, except under written license, be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored for subsequent use or otherwise used in whole or in part in any manner without VCPs prior written consent, except to the extent that such use is expressly authorized under the United States copyright laws. VCP's trademarks, tradenames, logos, images and service marks used on this Web Site are the property of VCP and may not be used without prior written permission from VCP and then only with proper acknowledgment.
Confidential Information
VCP discourages you from sending or posting to the VCP Web Site any information that you consider to be confidential or proprietary. Please note that if you do send or post any such information or material, VCP will assume that it is not confidential. By sending or posting any information or material, you grant VCP a worldwide, royalty free, unrestricted, fully transferable, perpetual and irrevocable license to use, reproduce, display, perform, modify, transmit, create derivative works (as that term is defined by United States copyright laws) from, and distribute those materials or information (including any derivative works) in any form or medium anywhere, and you agree that VCP is free to use any ideas, concepts, know-how or techniques that you send or post for any purpose. In addition, by transmitting, uploading, posting or submitting any information to or through the Web Site you warrant that no other party has rights to the information and that your transmission, posting, uploading or submission of such information to or through the Web Site does not violate any copyright or other laws.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
While VCP attempts to make sure that only accurate and up-to-date information is presented on this Web Site, VCP assumes no responsibility for, and makes no representations with respect to, the accuracy of any information presented here. Therefore, the Web Site and all materials and information contained therein are presented on an "AS IS" and "AS AVAILABLE" basis. YOU EXPRESSLY AGREE THAT ENTERING OR USING THE WEB SITE IS AT YOUR OWN RISK. NO WARRANTY, REPRESENTATION, CONDITION, UNDERTAKING OR TERM - EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE - INCLUDING BUT NOT LIMITED TO THE CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, OR USE OF THE WEB SITE, IS GIVEN OR ASSUMED BY VCP; ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY EXPRESSLY EXCLUDED. VCP MAKES NO WARRANTY THAT THE WEB SITE WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEB SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.VCP DOES NOT WARRANT OR GUARANTEE THAT ANY INFORMATION AVAILABLE ON OR THROUGH THE WEB SITE WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES, OR ANYTHING ELSE MANIFESTING CONTAMINATING OR DESTRUCTIVE PROPERTIES. IT IS THE SOLE RESPONSIBILITY OF YOU TO ISOLATE SOFTWARE AND INFORMATION, EXECUTE ANTI-CONTAMINATION SOFTWARE, AND OTHERWISE TAKE STEPS TO ENSURE THAT SOFTWARE OR INFORMATION, IF CONTAMINATED OR INFECTED, WILL NOT DAMAGE YOUR INFORMATION OR SYSTEM.IN NO EVENT SHALL VCP BE LIABLE TO ANY PARTY FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY SPECIAL, PUNITIVE, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES RESULTING FROM THE USE OF, OR RELIANCE ON, THE INFORMATION PRESENTED IN THE WEB SITE, LOSS OF PROGRAMS OR INFORMATION, LOSS OR INTERRUPTION OF BUSINESS, OR LOSS OF PROFITS OR REVENUES), OR ANY OTHER DAMAGES ARISING - IN ANY WAY, SHAPE OR FORM - OUT OF THE AVAILABILITY, USE, RELIANCE ON, INABILITY TO UTILIZE OR IMPROPER USE OF THE WEB SITE, EVEN IF VCP SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE.IN NO EVENT SHALLVCP BE LIABLE TO ANYONE FOR ANY DELAYS, INACCURACIES, ERRORS OR OMISSIONS WITH RESPECT TO THE WEB SITE OR THE INFORMATION OR THE TRANSMISSION OR DELIVERY OF ALL OR ANY PART THEREOF, FOR ANY DAMAGE ARISING THEREFROM OR OCCASIONED THEREBY, OR FOR THE RESULTS OBTAINED FROM THE USE OF INFORMATION AVAILABLE ON OR THROUGH THE WEB SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE EXCLUSIONS OF INCIDENTAL AND CONSEQUENTIAL DAMAGES MAY NOT APPLY TO YOU, BUT SHALL APPLY, IN ANY EVENT, TO THE MAXIMUM EXTENT POSSIBLE.
Privacy
VCP recognizes and respects the privacy of users of this Web Site. You can review our current Privacy Policy by clicking here. Our Privacy Policy is incorporated herein and made a part of this Agreement.
Governing Law
The internal laws of the State of California, without reference to any choice of law provisions, shall govern any claims, actions, disputes, or demands relating to the Web Site or to the materials on it. You agree to personal jurisdiction by and venue in the state and federal courts in Orange County, California.
Availability
This Web Site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to applicable law or regulation. By offering this Web Site no distribution or solicitation is made by VCP to any person to use the Web Site in jurisdictions where the provision of the Web Site and/or content is prohibited by law.
Export Regulations
The Web Site and the information and other content contained therein is further subject to United States export controls. No such information or content may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By accessing the Web Site or by downloading or using such information, content, and/or services you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
Monitoring Of The Web Site
VCP has no obligation to monitor the Web Site; however, you acknowledge and agree that VCP has the right to monitor the Web Site electronically from time to time and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Web Site, or to protect itself or other users of the Web Site. Merchant certifies that it has read, understands and will comply with the following:
NOTICE TO USERS OF CONSUMER REPORTS: OBLIGATIONS OF USERS UNDER THE FCRA
The Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681-1681y, requires that this notice be provided to inform users of consumer reports of their legal obligations. State law may impose additional requirements. The text of the FCRA is set forth in full at the Federal Trade Commission's Website at www.ftc.gov/credit. User duties are also available at the Commission's Web site. Users must consult the relevant provisions of the FCRA for details about their obligations under the FCRA. Failure to comply with the FCRA can result in state government or federal government enforcement actions, as well as private lawsuits. (Sections 616, 617, and 621) In addition, any person who knowingly and willfully obtains a consumer report under false pretenses may face criminal prosecution. (Section 619) All users of consumer reports should become familiar with the law and may want to consult with their counsel to ensure that they are in compliance.
NOTICES TO FURNISHERS OF INFORMATION: OBLIGATIONS OF FURNISHERS UNDER THE FCRA
The federal Fair Credit Reporting Act (FCRA), as amended, imposes responsibilities on all persons who furnish information to consumer reporting agencies (CRAs). These responsibilities are found in Section 623 of the FCRA. State law may impose additional requirements. All furnishers of information to CRAs should become familiar with the law and may want to consult with their counsel to ensure that they are in compliance. The FCRA, 15 U.S.C. 1681-1681u, is set forth in full at the Federal Trade Commission's Internet web site (http://www.ftc.gov). The text of the FCRA is set forth in full at the Federal Trade Commission's Website at www.ftc.gov/credit. NOTICE TO USERS OF CONSUMER INFORMATION: THE GRAMM-LEACH-BLILEY ACT Protecting the privacy of consumer information held by "financial institutions" is at the heart of the financial privacy provisions of the Gramm-Leach-Bliley Financial Modernization Act of 1999. The GLB Act requires companies to give consumers privacy notices that explain the institutions' information-sharing practices. In turn, consumers have the right to limit some - but not all - sharing of their information. The FTC is one of eight federal regulatory agencies that has the authority to enforce the financial privacy law, along with the state insurance authorities. The federal banking agencies, the Securities and Exchange Commission and the Commodity Futures Trading Commission have jurisdiction over banks, thrifts, credit unions, brokerage firms and commodity traders. The FTC has additional details on the GLB Act, the Commission's Privacy Rule and a compliance guide for small business owners at www.ftc.gov/privacy . All users of consumer reports should become familiar with the law and may want to consult with their counsel to ensure that they are in compliance.
Entire Agreement
These Terms of Use contain the entire agreement between you and VCP regarding the use of the Web Site. If any provision of these Terms of Use is held invalid, the remainder of these Terms of Use shall continue in full force and effect.
Miscellaneous
VCP reserves the right in its sole discretion to (i) make improvements, corrections, adaptations, conversions and/or any other change in the Web Site, or any part thereof, or (ii) change, limit, terminate, remove or cease to provide at any time, temporarily or permanently, the Web Site or any part thereof, without notice to any third party, for any reason or no reason. VCP may change this Terms of Use from time to time, in its sole discretion, and without prior notice to you or any other user of the Web Site. You may review the current Terms of Use at any time by visiting this "Terms of Use" page and users are responsible for reviewing the page from time to time to ensure compliance. Any changes to these Terms of Use shall become effective 3 days after the "last updated" date at the beginning of the respective Terms of Use.
Copyright © 2009 - 2022 VCP a Covetrus Solution. All Rights Reserved. All other trademarks are the property of their respective owners.
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Miami North Vet Clinic
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Starts at $70.001 monthly
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| Promotional discount applied | ||
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| Additional pet one-time enrollment fee waived | -$49.99 |
Total Due Today
$221.44
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| Promotional discount applied | ||
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| Additional pet one-time enrollment fee waived | -$49.99 |
Total Due Today
$2,107.39
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